Shipping policy

SHIPPING POLICY

Last updated: August 5, 2026

PROCESSING TIMES

Ready-to-ship items:
Orders are prepared and handed to the carrier within 2–3 business days.

Made-to-order items:
Processing times are listed on each product page. Most made-to-order ceramics require approximately 3–4 weeks for hand-building, glazing, firing, and careful packing before shipment.

Orders with different processing times:
If your order includes both ready-to-ship and made-to-order items, the items may ship together when the full order is ready or in separate packages. Tracking details will be provided for each shipment.

Business days are Monday through Friday, excluding U.S. holidays. Processing time is separate from carrier transit time.

SHIPPING RATES AND DELIVERY ESTIMATES

Available shipping methods, rates, and estimated delivery windows are shown at checkout based on the destination and order details.

Delivery estimates begin after the order has shipped and are not guaranteed arrival dates.

TRACKING

When tracking is available, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 48 hours for the carrier’s tracking information to update.

INTERNATIONAL ORDERS

We ship to the countries available in our country selector and at checkout. International delivery may take longer due to customs processing.

Customers may be responsible for import duties, taxes, brokerage fees, or other charges assessed by the destination country unless checkout states otherwise. These charges are not controlled by The Bogam.

SHIPPING ADDRESS CHANGES

Please review your shipping address before placing your order.

If you need to request a change, email thebogam.info@gmail.com as soon as possible. We cannot guarantee address changes after an order has entered fulfillment or been transferred to the carrier.

CARRIER DELAYS AND MISSING PACKAGES

Carrier transit times are estimates. Weather, customs, seasonal volume, and other events outside our control may cause delays.

If your package appears delayed, missing, or marked delivered but cannot be located, please contact the carrier and email us so we can help review the tracking information.

DAMAGED ORDERS

Please inspect your order when it arrives.

For ceramic items damaged during transit, email thebogam.info@gmail.com within 48 hours of delivery with clear photos of the damaged item and its packaging.

Do not return broken ceramics unless we specifically ask you to do so. Please refer to our Refund Policy for complete return and damage terms.

QUESTIONS

For shipping questions, contact us at thebogam.info@gmail.com.